INDUSTRY SOLUTION

ERPNext for Retail & E-commerce —
One System for Your Store, Your
Website, and Your Warehouse

Retail in India has never been more complex — physical stores, e-commerce platforms, social selling, and wholesale all running in parallel. ERPNext connects all your sales channels, stock, and accounts into one real-time system. No separate POS, no separate inventory software, no separate accounting.

₹0

LICENSE COST

19+

YEARS GLOBAL

20,000+

BUSINESSES

Delhi

NCR BASED

RETAIL CHALLENGES

The Friction Points Killing Your Retail Margins

Overselling online, cash mismatches, inventory shrinkage, and spreadsheet accounting — these are the daily battles of retail. ERPNext fixes them all at the system level.

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Stock sold online is already gone from the store

Inventory is managed separately for the store and website — leading to overselling online and embarrassing customer cancellations.

→ ERPNext: Single stock pool across all channels — website, store, and warehouse all see the same live stock.
đŸ’ŗ

End-of-day cash reconciliation is a daily headache

POS cash doesn't match accounts, petty cash is untracked, and daily closing takes an hour of manual reconciliation.

→ ERPNext: ERPNext POS auto-reconciles cash, card, and UPI payments. End-of-day closing in minutes.
📊

No idea which products are actually profitable

You know which products sell well — but not which ones are profitable after returns, discounts, and dead stock write-offs.

→ ERPNext: Item-wise gross margin, return rate, and slow-mover reports give you the real profitability picture.
đŸ‘Ĩ

Customer data scattered across platforms

Customer purchase history is in the POS, loyalty points in a spreadsheet, and email list in Mailchimp — no single customer view.

→ ERPNext: Unified customer profile — all purchases, returns, loyalty points, and communications in one place.
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GST billing errors on different product categories

Multiple GST rates across product categories, states, and HSN codes lead to frequent billing errors and reconciliation issues.

→ ERPNext: HSN-code-wise GST rates configured per item — auto-applied correctly on every sale, every channel.
📈

Seasonal stock builds up as dead inventory

Buying decisions are based on gut feel rather than data — leading to excess stock in some SKUs and stockouts in fast-movers.

→ ERPNext: Sales trend analysis, stock turnover reports, and reorder point automation based on actual data.
RETAIL CAPABILITIES

One System for All Your Sales Channels

Manage physical stores, online platforms, and wholesale — all from one unified system with real-time inventory and unified accounting.

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Point of Sale (POS)

  • Browser-based POS
  • Offline mode with sync
  • Barcode scanning
  • Cash/card/UPI payments
  • Returns and exchanges
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Multi-Store Inventory

  • Real-time stock at every store
  • Inter-store transfers
  • Store-wise P&L
  • Central warehouse management
🌐

E-commerce Integration

  • Shopify integration
  • WooCommerce integration
  • Amazon integration
  • Real-time stock sync
  • Order auto-import
💖

Customer Loyalty & CRM

  • Loyalty points accumulation
  • Loyalty redemption
  • Customer purchase history
  • Birthday offers & segmentation
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GST Billing Compliance

  • HSN-wise GST rates
  • Auto-CGST/SGST/IGST
  • GST invoice from POS
  • GSTR-1 data export
🤝

Vendor & Purchase Management

  • Supplier purchase orders
  • GRN processing
  • Landed cost calculation
  • Supplier payment tracking
🎉

Promotions & Discounts

  • Time-limited promotions
  • Quantity discounts
  • Category-wise offers
  • Coupon codes & clearance pricing
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Inventory Analytics

  • Fast/slow mover reports
  • Stock turnover rate
  • Dead stock identification
  • ABC analysis & reorder planning
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Returns & Exchanges

  • Streamlined return process
  • Credit note generation
  • Exchange management
  • Return reason tracking
RETAIL TYPES SERVED

All Retail Categories, One Platform

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Fashion & Apparel

📱

Electronics & Mobile

🛒

FMCG & Grocery

💎

Jewellery & Accessories

📚

Books & Stationery

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Sports & Fitness

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Home & Furniture

💊

Pharma & Health

RETAIL ORDER FLOW

From Customer Order to Closed Accounts

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Customer Order
(POS / Online)

→
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Stock Reserved
& Picked

→
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Invoice &
GST Billing

→
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Payment &
Loyalty Points

→
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Accounts
Updated

FREQUENTLY ASKED QUESTIONS

Retail & E-commerce with ERPNext

Yes. ERPNext has a built-in, browser-based POS system that works on any device — including tablets and touchscreens. It supports barcode scanning, multiple payment modes (cash, card, UPI), returns and exchanges, loyalty points, and automatic GST billing. It has an offline mode that syncs when connectivity is restored.